Job Purpose
To provide excellent customer service by assisting patients, answering enquiries, coordinating appointments, and ensuring a smooth and positive patient experience.
Key Responsibilities
- Handle incoming and outgoing calls professionally.
- Assist patients with appointments, enquiries, and hospital services.
- Communicate effectively with patients in Urdu, Tamil, and Malayalam.
- Provide accurate information about hospital services and procedures.
- Coordinate with relevant departments to address patient needs.
- Follow up with patients regarding appointments and enquiries.
- Handle patient complaints politely and ensure timely resolution.
- Maintain accurate records of calls, enquiries, and follow-ups.
- Ensure patient satisfaction and maintain confidentiality.
- Support the customer care team in achieving service quality targets.
Educational Qualification
- Graduate in any discipline preferred.
- Good communication and interpersonal skills.
Required Skills
- Fluency in Urdu, Tamil, and Malayalam is mandatory.